Terms and Conditions

Please read these terms and conditions of sale carefully before placing your order . Retain a copy of these along with your order for future reference.

By using the web site or registering your details, you confirm your agreement to the terms and conditions laid out in the FAQs under privacy. Penfold Golf Limited shall sell and customers shall purchase any goods under these conditions.

Description and price of the goods

The description and price of goods you order will be as shown on this website at the time you submit your order. You can correct any errors to your order up to the point at which you click submit on the final page of the ordering process.

Sometimes the product specification of goods may change. Penfold Golf Limited does not accept liability for any errors and omissions and reserves the right to change information, specifications, descriptions of listed products and services at any time. Where possible , prior e mail notification will be given. In the rare occasion where there are errors , we will correct any omissions as quickly as possible.


Penfold Golf Limited reserves the right to make changes to specification of goods in order to maintain quality and performance. Product may differ slightly from the images shown.


All goods are subject to availability. Should product not be available , we will inform you within a reasonable amount of time. You will be advised of the approximate date stock will be available and will be given the option of canceling your order. If you cancel your order we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for those goods. 

Should you contact Penfold Golf Limited concerning your order, you should quote your order number, date of order and full name. This will help in tracing your order and respond as quickly as possible.

Penfold Golf Limited will send an automatic e-mail to confirm your order details. The description and quantity of goods shall be those detailed in the invoice.

There may be restrictions in place from time to time in relation to the number and type of goods which you may purchase in any one order, as well as a maximum sum of money which may be spent in any one order.  Any such restrictions will be advised on this Website.

Every effort is made to ensure that prices shown on this Website are accurate at the time you place your order.  If an error is found, we will inform you within a reasonable amount of time and offer you the option of reconfirming your order at the correct price or cancelling your order.  If you cancel, we will refund or credit you for any sum that has been paid by you or debited from your credit card or other account for the goods.

Prices and delivery charges include VAT where applicable.  Where appropriate VAT is charged at the rate prevailing at the relevant tax point and will be shown separately on your invoice/statement.


Payment for the goods and delivery charges can be made by any method shown on the Website at the time you place your order. 

Credit or debit card information is recorded at the point at which you submit your order, with your card being authorized against the transaction.  This will correspond with the order placed. This does not affect your consumer statutory rights.

Penfold Golf Limited

12 Gatacre Street,


West Midlands



The goods you order will be delivered to the address you gave when you placed your order, subject to payment of the relevant delivery charge.  If we do not deliver to a particular destination you will be so notified by us before you submit your order or as soon as possible thereafter. 

We aim to dispatch all deliveries within 5 working days (Monday - Friday) subject to the goods being in stock.

You will need to sign for the goods at the point of delivery.

If there is no one at the address given who can accept delivery of the goods, the postman or courier should notify You of an alternative delivery date, or a place to collect the goods, or details of how to arrange an alternative delivery date.

Every effort will be made to deliver the goods as soon as possible after your order has been accepted and in any event within 30 days of your order, subject to availability.  However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. We will inform you of any delay as soon as possible.

You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.

Overseas charges

For goods shipped overseas, Penfold Golf will not accept any responsibility or liability for duties to be paid in that country. This is the responsibility of the consumer.

Refunds and Exchanges

A size chart is supplied for all products and Penfold Golf cannot be held responsible for incorrect ordering by customers. We are happy to exchange incorrectly ordered products, but additional shipping charges may be applied prior to goods being dispatched. Any product requiring exchange is to be returned at your cost. The goods must be received in original packaging and take reasonable care to ensure the goods arrive un damaged.

We aim to supply the highest quality of product and design. If any product is found to be faulty, this should be returned to the address detailed in the fulfillment section. The goods returned will be evaluated and if faulty a replacement or refund will be offered. Please enclose the full order and fault details in order that we can action your query without delay.

Product should be returned within a reasonable time frame. Faulty goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than as recommended by us or failure to follow our instructions will not be accepted.     This does not affect your statutory rights.

Your information (Data Protection)

By submitting an order, you agree that by doing so you consent to your information being used to verify your identity and for credit assessment (including where appropriate pre-authorization).  We may also use your information for payment recovery or fraud and debt tracing.  We will pass on details of defaulting accounts to debt collection agencies if necessary.

Subject to the above, we do not disclose or sell information about you to any other company or agency.

In accordance with the Data Protection Act 1998, we will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorized access to information supplied by you.

Unless you agree otherwise, we will only use the information you provide about yourself for the purpose of fulfilling your order and as provided for above.  You can correct any information about yourself, or ask for information about yourself to be deleted, by giving written notice to us at the address, fax number or email address shown below.

When you visit this Website or send e-mails to Us, You are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

It is your responsibility to ensure that your login details, password and all other details and information relating to your account and purchase remain confidential at all times.


Like many websites, Our Website uses cookies. Cookies are data files that are stored on your computer.  They may contain information that enables a web site promoter to identify each time a user visits a website, to see how the users are interacting with the website and to record how frequently they are returning. The cookies that we use do not contain personal data about you.

When you come to Our Website the server attaches a small text file to your hard drive - that is the cookie. This file is unique to you, and it can be read by the server or your browser software. This unique cookie tells us that your computer has been used to re-enter Our Website.  We may also use cookies to authenticate and record your acceptance to other applicable terms and conditions. Finally, we may also use cookies to authenticate and record your acceptance to the handling of other information, including personal data that you may voluntarily provide from time to time.

Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us; we do not share them with anyone.

If you do not want to accept cookies from Us, Your browser software should allow you to decline to accept cookies. Look, for example, in the Preferences or Internet Options features of your browser to do this. However, you should know that if you disable acceptance of cookies or modify your cookies in any manner, you may not be able to access Our Website or specific information, materials and/or services available on Our Website.


All content including pictures, designs, logos, photographs, text written and other materials on this Website are owned, controlled or licensed to Us.  They are protected by copyright, trademarks and other intellectual property rights.  Unauthorized use of this content is prohibited.


These Terms only cover this Website.  Any links within this Website are for convenience only.  We accept no responsibility or liability for the content of websites which are not under our control.  You use such other websites at your own risk.

Limitation of Liability

This clause does not affect your statutory rights if you are dealing as a consumer when purchasing the goods.

We shall not be liable to You in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss or damage which You may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this Contract by Us, or Our agents, in a sum which is greater that the total price of the Contract.

We shall not be liable to You in contract, tort (including without limitation negligence) and/or breach of statutory duty for any loss of profits, business, goodwill, reputation, revenue or business opportunity whether direct or indirect and for any other indirect or consequential (including economic) loss of any kind which You may suffer by reason of any act, omission, neglect or default (including negligence) in the performance of this Contract by Us or our agents.

Nothing in these Terms shall operate so as to:

  • exclude either party’s non-excludable liability in respect of death or personal injury caused by its negligence or the negligence of its servants or agents; or
  • affect your statutory rights where goods are sold to you and you are dealing as a consumer within the meaning of the Unfair Contract Terms Act; or
  • exclude the application of Section 12 of the Sale of Goods Act 1979; or
  • exclude liability for fraudulent misrepresentation.

We will not be held responsible for any delay or failure to comply with the obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control.

We do not warrant that the Website will operate error-free nor that the Website and its server are free of computer viruses.  If your use of the Website results in the need for servicing or replacing equipment or data, we are not responsible for those costs.

Save as set out in these Terms, We, to the fullest extent permitted by law, exclude all warranties, conditions and implied terms, including the warranty of satisfactory quality, non-infringement of third parties’ rights, and the warranty of fitness for particular purpose.

 Applicable law

The construction, validity and performance of these Terms shall be governed in all respects by the laws of England and Wales . Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the English courts and the parties waive any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inappropriate forum.


For the avoidance of doubt nothing in these Terms shall confer on any third party any benefit or the right to enforce any provision of these Terms.

The rights and remedies of each party in respect of these Terms shall not be diminished, waived or extinguished by the granting of any indulgence, forbearance or extension of time by one party to the other nor by any failure of or delay by a party in ascertaining or exercising any such rights or remedies.

The provisions of these Terms are severable and distinct from one another, and, if at any time any of the provisions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the other provisions shall not in any way be affected or impaired. 

Contact details

This Website is owned and operated by Penfold Golf Ltd.                                                                  

You can contact us by:

Phone:  07717 813768

(Please note that calls may be recorded or monitored for training purposes.)        

or by writing to us at: Penfold Golf Ltd, 12 Gatacre Street, Dudley, West Midlands, DY3 2NZ.

Alternatively, you can email us via the response form to be found within the Contact Us section at the bottom of this page.


In the unlikely event that You are unhappy with Our goods or with Our service to You, please refer complaints to contacts above.

Penfold Golf Limited
12 Gatacre Street, Dudley, West Midlands DY3 2NZ
Phone: 07717 813768